Service Desk Lead

Service Desk Lead

– Kern County, CA

Qualifications & Experience

Position contingent upon contract award

This is an in-person position.

Certification: Help Desk Institute Support Center Manager (HDI-SCM) and Information Technology Infrastructure Library (ITIL) Foundation v3

IAT/IAM Level: IAT-II Level

Security Clearance: TS (required)

Experience: 5+ years in IT Service Center Management (required)

Languages: English (required)

Must be a US Citizen

Description of work

Information and Infrastructure Technologies (IIT) is hiring Information and Infrastructure Technologies is hiring a Service Desk Lead to act as the central point of contact for IT queries and support. The Service Desk Lead will provide expert advice, support, and service. This is a continuous opening to fill Service Desk Lead roles as needed. 



Oversee Service Desk functions

Promptly answer requests for IT support and assistance


Project Overview:

Team IIT will provide its customer with overarching computer management services, including hardware management, field services, IT system support, knowledge management, and more. The project will require research and development of cyber technologies needed for both business and scientific functions.


IIT is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristics protected by applicable law. If you are a qualified job seeker with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation, please email us at and provide your name and contact information. To request an accommodation by telephone, contact us at 703-478-7600.

Please note: the email and telephone options listed above are only for job seekers with disabilities requesting an accommodation.